We value your privacy. We strike a careful balance between privacy and fraud prevention.

Collecting and using personal information

We collect personal information when one uses the website, opens an account or performs transactions with an account. The personal information we collect may consist of: name, e-mail address, IBAN account numbers, mobile number, document number of a passport or driver's license. We keep a record of your transactions including the IP address.

We use your personal information to identify you, to provide support and to carry out - where necessary - a check on money laundering under the imposed legislation.

Your information, public or private, will not be sold, exchanged or donated to any other company for any reason, without your consent, other than for the express purpose of providing the service.


The Guldentrader website uses cookies. Cookies are small text files that are placed on your computer by websites you visit. They are used to ensure that websites work more efficiently, as well as to provide information to the site owners. By using our site, you agree to the use of cookies for the purposes as described above.

We try to minimize the use of cookies, session ID cookies and statistics cookies will be placed when using our site.

IP Adresses

We collect information about your computer, such as IP address, operating system, and browser type. This is statistical information about browsing behavior and patterns and can traced back to an individual.

Disclose personal information

We will not disclose your information to third parties unless we are obliged to provide information following a court order for specific fraud or other crimes. We will not cooperate in unsolicited or unsupported data requirements.

Adjusting personal data

You have the right to access your personal information. If you would like to change or delete your personal information, please contact us. Guldentrader will accept your request, is it does not violate the user terms, legal or regulatory obligations.

Secure personal information

We have set security measures to ensure your personal data confidentiality and to protect your personal information against loss, abuse, alteration or deletion. We implement various security measures to maintain safety of your personal information. These security measures include: secure folders and databases to protect your information, Secure Sockets Layered (SSL) technology to ensure that your data is fully encrypted and securely transmitted over the Internet.

Only authorized Guldentrader staff can access your personal information and is required to treat the information as confidential. These safety measures will be reviewed periodically to ensure consistency with legal and technical developments.

Period of storing personal Information

We will keep your personal information for as long as necessary, taking into account the purposes described in this Privacy Policy and our own legal and regulatory obligations. In accordance with our obligations, we will keep accounts, transactions and personal information for at least a period of five years.

Our website, the information and features may be revised, modified, updated and / or supplemented at any time and without notice. If we change this privacy policy, we will take action to inform all users by posting a message on our site and the adjusted policy will be posted to the website.

If you have any questions or concerns about our privacy policy, please contact us.


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